Cancellation Policy

As you would understand, any cancellations or rescheduling of events incurs costs to our business.  

For this reason we require sufficient notice to allow us to fill the vacancy in the case of virtual events and re-arrange flights, accommodation and trainers for onsite events.

Cancellations


Virtual events:

  • Cancellations within 5 business days of event date: no refunds.

Onsite events:

  • Cancellations within 7 business days of event date: no refunds.
  • Cancellations within 7-14 business days from event date: 50% refund.

Rescheduling


Virtual events:

  • Please note that workshop rescheduling within 2 business days of the event will be subject to 100% fee.
  • Rescheduling between 2 and 5 business days will incur a 50% fee.

Onsite events:

  • Rescheduling your booking within 7 days of event date incurs 100% workshop fee.

No Show Policy

No-shows without prior notice will be charged the full workshop fee when rescheduling, as per our Cancellation Policy.